Terms & Conditions

1. Acceptance of Terms

By accessing and using the ACES (Agent Customer Engagement System) website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

ACES is a comprehensive customer service management system designed to streamline workflows, manage errands, and provide quick access to essential tools and scripts for customer service representatives. Our platform includes:

• Script management and organization tools
• Errand note-taking and archiving features
• Process checklists and workflow management
• Quick links to external resources
• Free-flow note-taking capabilities

3. User Responsibilities

As a user of ACES, you agree to:

• Use the service only for lawful purposes
• Provide accurate and current information
• Maintain the confidentiality of any login credentials
• Not attempt to gain unauthorized access to our systems
• Not use the service to transmit harmful or malicious content
• Comply with all applicable laws and regulations
• Respect intellectual property rights

4. Prohibited Uses

5. Intellectual Property Rights

The service and its original content, features, and functionality are and will remain the exclusive property of ACES and its licensors. The service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

6. User Content

Our service may allow you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material. You are responsible for the content that you post to the service, including its legality, reliability, and appropriateness.

6.1 Content Guidelines

• Content must not contain illegal, harmful, or offensive material
• Content must not violate any third-party rights
• Content must be relevant to the intended use of the service
• Content must not contain personal or sensitive information of others without consent

7. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the service, to understand our practices.

8. Third-Party Services

Our service may contain links to third-party websites or services that are not owned or controlled by ACES. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

8.1 Google AdSense

We use Google AdSense to display advertisements on our website. Google AdSense may use cookies and other tracking technologies. By using our service, you consent to the use of such technologies in accordance with our Privacy Policy and Google's Privacy Policy.

9. Disclaimer of Warranties

10. Limitation of Liability

In no event shall ACES, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the service.

11. Indemnification

You agree to defend, indemnify, and hold harmless ACES and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees).

12. Termination

We may terminate or suspend your account and bar access to the service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the service.

13. Governing Law

These Terms shall be interpreted and governed by the laws of the jurisdiction in which ACES operates, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

14. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

15. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms constitute the entire agreement between us regarding our service, and supersede and replace any prior agreements we might have had between us regarding the service.

17. Force Majeure

ACES shall not be liable for any failure or delay in performance under this agreement which is due to fire, flood, earthquake, elements of nature or acts of God, acts of war, terrorism, riots, civil disorders, rebellions or revolutions, or any other cause beyond our reasonable control.

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